Account - Mobile. Reliability. Further exclusions & legal stuff apply. . Any help with this matter would be appreciated as I wouldn’t want your engineer to make an unnecessary visit. Cancelling Virgin Media broadband over the phone. Options. Credit will be in the form of a bill credit. on 26-10-2022 15:04. 3469a3ec65d56a13. When you place your order, we'll let you know. Select the option ‘If you’re thinking of leaving Virgin Media’. The slots are updated as often as they can be but earlier appointments can go very quickly as our agents in the faults team may be booking appointments at the same time. Sign in . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You just need to give Virgin Media 30 days’ notice that you want to leave. The previous cap of £288 made a significant difference, with say, cancelling the Big Bundle with six months remaining costing a total of £329. Device Authentication. Account - Mobile. I am claiming for a *no-show and expect this to be *CREDITED to my account. My Virgin Media. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. The Gamer Lounge. It's easy to find the help you need for your broadband, home phone and mobile account on the go. I made an appointment with an electrician over a phone call yesterday and then realised I won’t be at home for the appointment and I’d like - 5178441. Browse Virgin Media Virgin Media Community. Kind regards Jodi. Make an Appointment. Came back with request to use WhatsApp. My Virgin Media App. Thanks anyways though 🙂. View, change. M350 – 362Mbps, great for gamers, video streamers and at-home workers. If you wish to leave or re-negotiate, you can WhatsApp our messenger team on +447305 327 112 and they will be able to assist. Switched On Families. My Virgin Media . To view any engineer fault appointments, they are usually. 3469a3ec65d56a13. It's last minute I know but I'm going round in circles and being directed from one place to another. I called the 150 number, and the agent seemed quite confused as she couldn't find any evidence of my orders on "my Virgin Media account". I'll pop you over a private message to take some details and get the appointment cancelled for you. I've had to cancel but within the period when you say you will charge me £25. A 30-day notice update to the Virgin Media team of your dismissal by contacting the Virgin Media customer service with 03454541111. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. i have an engineer appointment tomorrow that i need to cancel. Call us at 1. 3. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Account - Cable. Best,First, dial 222 from your mobile. Hi @sarahasbury. Click for survey. Make a claim now. My Virgin Media App. on 11-05-2023 09:48. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Tried digital help - no response from agent . stafford1995. Online via the Virgin Media website. Cancelling engineer appointment on app. Mobile Your Account. Would like to cancel technician appointment on Thursday - 5151602. Why is it so impossible to cancel my account. Forum Member. Here's all the hidden charges. This has been booked for tomorrow however my services are now back up and working. Please keep an eye out for an envelope at the top. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Manage your landline. There looks like there is a link in the email that says appointment, but this goes no where. In such cases individual engineer appointments are automatically cancelled. In case of missing three appointments, the user will be suspended from booking online appointments for one month. Click on Your. Remember: Gadget Rescue is here. Hi I started my "journey" with Virgin Media back in March and have had my installation delayed 9 times and had 2 appointments missed, currently just had it delayed again until December 02nd. Do pop back via the community should you ever need further assistance. Appointment booked but not showing on the app in My Virgin Media App 22-07-2023; Problem with mobile phone App in My Virgin Media App 16-02-2023; How to cancel engineer appointment in My Virgin Media App 06-11-2022; Cancelling a technicians appointment in My Virgin Media App 29-10-2022I need cancel an engineer appointment in Managing Your Account - Cable yesterday; I was a new customer for Viirgin Media but it won't take last. Change your details. Call charge details. Credit will be in the form of a bill credit. You will shortly receive an automated response (if all is correct) saying that the cancellation will proceed 30 days after the date on the email. Virgin Media; My Virgin Media; Shop;. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. My Virgin Media App. Welcome to My Account. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Blakey47. All you have to do is call 151 confirm your name and address and tell them that. Stay safe online. I originally ordered virgin broadband on the 25th May 23 and was given an installation date of the 7th of June. For the way to cancel due to moving homes it would require a phone call to our Movers team 📞 0345 454 1111, menu options 1, 4, 3. This would explain why it isn't showing online via your PC. You can also do this by signing in to My Virgin Media. The problem is the Hub is in my Study and the - 4964746. Cancel Virgin Media because you’re moving home. Manage Your Account. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023 By calling 0800 064 3777. Change or cancel your package. I've tried the chat but it wants to go via WhatsApp which i agree to then it just ends. Was told I needed an engineer! And was able to book one for this morning. So imagine that this happens, or VM fail to give you at least 24 hours notice that the installation won't happen on 9th; for a start you are entitled to £26 for a 'missed appointment' with less than 24 hours notice, note that even if someone turns up, but can't do anything, that will count! Missed appointments compensation was £26. therefore you don't need to do anything else to cancel it. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Installed the app on my phone, logged into it, but it doesn't show the appointment, so I can't reschedule it. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all queries relating to leaving Virgin Media. We have found that recently their quiet periods are between 8am - 10am. My internet was very flakey for the past month and on the 24th December I had an engineer come out to have a look and he said that the the noise levels were off and one particular channel was way out of range. You can then easily manage your appointment online if you need to make changes. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The first thing to do is to go to their website. is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing Virgin Media customers. Account - Cable. If you cancel when you are in contract, a charge of €150. 4 hours ago · The blood drive will take place from 10 a. 33 for each calendar day that the service is not repaired. Call charge details. They said the regular they were sad to see me go, and they have out the cancellation through, but I haven’t received any confirmation of this so I’m a bit concerned whether it has. Glad to hear everything has been resolved for you. . Switched. Hi, I have the same issue, I need to cancel an engineer’s appointment for Tomorrow (Wednesday) but nothing showing up in my account or - 5281746. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . You can check or reschedule your appointment, cancel it if you think the fault is fixed, or update your contact details for the day of the visit – all online! Just head to Manage appointment to get started. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. to 2 p. Options. Click Book Appointment. Please enter your email. Security matters. We would like to show you a description here but the site won’t allow us. Glad we were able to get this fully sorted and cancelled for you today. If you’re moving home and. Let the full message play. Call 0345 454 1111 or dial 150 from a Virgin Media landline or mobile phone. I'll pop you over a private message to take some details and get the appointment cancelled for you. I tried to call cus. But when I call 150 I’m not offered this option, why and how do I. Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Step 3 - Label the box – a letter came with the. If we cancel, it sends us another appointment for the next day and threatens a fine of £25 if we’re. 83 per day for a delay to the start of a new service. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all queries relating to leaving Virgin Media. . Contact customer service through the Freephone 1908 from Monday - Saturday 9 am to 6 pm. Noone available to chat. Hi kwestfield, A warm welcome and thanks for posting on our community forums. Available with M50 broadband or faster. Eventually I got to VM on 4g on phone and had it run tests. Browse Virgin Media Virgin Media Community. HOW!!? Does not work on app or on web page, either nothing o. I'm due an engineer tomorrow but the appointment isn't needed any more as my kit is stable. Once your call goes through, pick the 'If you. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Manage Your Account. Cancel by Phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. on 28-02-2023 10:53. Please look out for the purple envelope in the top right of your screen. Cancelling within your cooling off period. For the way to cancel due to moving homes it would require a phone call to our Movers team 📞 0345 454 1111, menu options 1, 4, 3. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Here you’ll find all the help you need for Virgin Media related problems and issues. My Virgin app is useless, no appointment there. Switched On. Options Cancel a technician's appointment Evelu Tuning in Options 2 hours ago - last edited 2 hours ago I discovered that the problems with my VM broadband were. 25 per day. We are moving to Plusnet where we get 500mb for £35 per month. To do this, you’ll need to wait until you receive your tracking email. Website is hanging when I log in. Their lines are open 9-7pm Monday to Friday and 9-6pm on Saturday. My Virgin Media App. VIRGIN Media users face being charged £25 for missing an engineer appointment but some Internet Service Providers (ISPs) want even more compensation from customers. To enable me to do so, I am going to send you a private message. How do I cancel?Exist you seeing go cancel your Virgin Type account? Use our contract cancellation guide fork all queries relating to leaving Virgen Advertising. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Remember me. Can someone help me cancel this appoin. Under the Consumer Contracts Regulations, you may cancel your Virgin Media contract without penalty. This would explain why it isn't showing online via your PC. *The engineer did not keep to the CONFIRMED (by Virgin Media) appointment not turning up at all. I was hoping one of you would be able to cancel it for me as your website and app don't do what they promise. 1 ACCEPTED SOLUTION. That takes me to a web page which had stayed open since last visit. If it’s not a technical issue you need help with then we’re here to support you on. Heads up: Prepaid Members are already registered for My Account. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Next-day technician service - If you have any issues, we’ll move fast to get you up and running again – just call us straight away. Account - Cable. You can call Virgin Media and select the option 'If you're thinking of leaving Virgin Media'. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all queries relating to leaving Virgin Media. Regards. 83 per day for a delay to the start of a new service. 24, and a delay to the start of a new service was £5. on 09-02-2023 10:13. virgin media. I will provide more details in private. I will cancel my tract with Virgin Media in Managing Your Account - Cable 4 weeks ago; How to Cancel Virgin in Managing Your Account - Cable 4 weeks agoI only seem to have the option to reschedule a technician appointment, how do I actually cancel it? - 5184804Book Technician appointment? 48 minutes ago. thank you. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Your instructions are hopeless. Thanks I last had the problem on Saturday afternoon then I tried streaming on Sunday and it didn’t happen so I started to try to cancel the appointment. Virgin Media Landline help and support. Please enter your email. You can check or reschedule your appointment, cancel it if you think the fault is fixed, or update your contact details for the day of the visit – all online! Just head to Manage. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Monday to Friday 9am to 6pm and see if you can get. @Chris19551 wrote:. I'll send you a Private Message to confirm a few details. I have lost count how many times I have contact VM and got. on 28-12-2022 18:50. If we do, we’ll either text or email you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Two Ways to Cancel Virgin Media Direct Debit. Services are back up and running now but when I go to the App it doesn't show an option to cancel, only to reschedule. HI Paul, I dont have the time to dial in and try and work out the correct menu options (often which end up with me having to redial as the selection does not get me through to a person) and then sit on hold to potentially be speaking to the wrong part and then sit on hold again to finally speak to s. Cancel engineer appt in My Virgin Media App 4 weeks ago; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media. The early disconnection fee is as follows: Virgin Media Broadband Plan. Next-day technician service - If you have any issues, we’ll move fast to get you up and running again – just call us straight away. If you'd like to cancel an upcoming installation appointment, please contact us. ’. View Post. Read our full Terms and Conditions information guide. Monday. I have been told I would receive a text to confirm the appointment but this has not happened. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘Virgin MediaThe link is broken and so can't book an engineer for the phone upgradeWe would like to show you a description here but the site won’t allow us. on 12-02-2023 12:33. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Ok, it is showing Friday 24th June 22, but in the mean time my. Since April 1st 2023 the compensation rate was increased to £9. Now everything is magically working, but there is no way to cancel the visit. If writing send it by registered post. - 5159196. You’ll then need to request a either a PAC or STAC. Legal stuff. Missed appointments. By clicking "I Accept" or continuing to use this website, you are giving us your consent to collect, store, and use your information for these purposes. Online via the Virgin Media website. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. I am really sorry that your appointment was changed without your knowledge. Help is available 24/7 online and over the phone. 25 per day. Enter your Email or Phone or Confirmation to resend the email. The TV goes keeps going blank randomly for a second or two, which is annoying and unpredictable. I do not work for VM. Indium Corporation is a materials refiner, smelter, manufacturer, and supplier to the global electronics, semiconductor, thin-film, and thermal management markets. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. 15 for missed appointments and £5. gov helps taxpayers find the closest IRS TAC, the days and hours of operation. Credit, debit, health savings accounts (HSA) and some insurance accepted. I have been trying to book an appointment to switch over my phone to digital as per an e-mail I received from virgin media on 30/03/2022. Unenrolled/Group Video Visit (upper left hand corner) → enter Appointment Date & Time → select Duration of Visit → Enter Veteran email o After entering the Veteran’s email, you will need to enter your non-VA email as “VA Staff #1” (before generating the VVC appointment). cancel your Virgin Active membership. Today, 12/05/2022, is the day the e-mail states my phone line. If you want to know more or arrange a callback, reply 'CHAT' then option 1 for Technician Visit to start texting with us. On the app I can see the - 5137794. I spoke to someone about cancelling my Virgin Media services on Sunday, about cancelling a new contract I had just started the day before. Use this service to: check if you need a vaccine. book a vaccine. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. Up to 3 WiFi Pods if needed. You can file for retirement, spouses, disability, or Medicare benefits and appeal a disability decision online. For more information, see our guide on how to cancel a BT Mobile contract. on 06-06-2023 09:08. I wont be at home Tuesday, today Monday is my day off so I had gone through the link to change appointment slot and chose Monday but it doesn't seem to have actually worked. Our hospital provides primary care and specialty health services, including mental health, gastroenterology, vision care (ophthalmology and optometry), urology, nutrition counseling, prescriptions, and more. In meantime to try and get service back we rejoined cable with coax connectors and. Manage Your Account. Hello, I have tried to register for creating an account to keep an eye for the installation date of my new broadband but it is not allowing me to register. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of leaving. Check service status. Let us know how it goes with the team, or try to ring in at 8am and that's when they're available more often. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 83 per day if we don’t install your services on the promised day until installation’s completed. By online chat If you prefer, so you can chat to us online if you’re thinking of. We will just need to send you a PM to confirm a few account details so we can investigate and offer further support with this. Have you tried accessing your My Virgin Media account and cancelling the appointment that way? Advice on this can be found here . Browse Virgin Media Virgin Media Community. £29. If you have an appointment booked but it’s not showing in the app, we may use some of the data. I’m sorry to hear of the issues that you’re having trying to cancel your technician appointment. Phone. Options. We would like to show you a description here but the site won’t allow us. Hi, yes managed to cancel appointment by phoning Virgin Media. 25pm I get the call to say they cannot make the appointment as the engineer would go past his 7pm finish. Visit us in store. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. ‘Adding’ Sky Sports in Stream from Virgin Media 01-05-2023; Can't get access to re-schedule an engineer in Virgin TV 360 14-04-2023; Temporary issue with WrestleMania 39 in Virgin TV 360 01-04-2023;Request to cancel engineers visit in Managing Your Account - Cable Wednesday; contract package query in Managing Your Account - Cable Tuesday; Need help cancelling an engineer appointment in Managing Your Account - Cable a week ago; Virgin media just won't cancel my contract!! in Managing Your Account - Cable 28-04-2023Send a text message from any phone to 07533 051809 and state that you would like to cancel. Solved: Tried following instructions for cancelling an engineer's appointment but no appointment appears on myVM page. Schedule an appointment at an AT&T store and speak to the first available sales representative! Make Appointments. My Virgin Media App. During this period I have been out of contract. Indium Corporation is a materials refiner, smelter, manufacturer, and supplier to the global electronics, semiconductor, thin-film, and thermal management markets. Regards. Cancelling Virgin Media if you're out of contract. [Deleted User] Posts: 2,879. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Fix your landline. I'm trying to cancel a technician's appointment after the telephone fault has corrected itself I arranged the appointment less than 24 - 5047977. Came back with request to use WhatsApp. I do not have WhatsApp. At a PayPoint or Post Office. . Stream from Virgin Media. Browse Virgin Media Virgin Media Community. Cancel engineer appt in My Virgin Media App 2 weeks ago; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023 23. Stay safe online. in 3 simple steps: Log in to DoNotPay and search for the Manage Subscriptions product. Thanks anyways though 🙂. Let us know when you’re moving 2 – 3 weeks in advance of your move date. on 03-01-2023 08:08. css"> <iframe aria-hidden="true" title="GTM" src=". Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. I would love to help you with your request to reschedule your installation appointment. Provide the name of the subscription service you want to cancel. Service is ok this morning but nonway to cancel. Check out the envelope in the top right hand corner for a private message from me, and I'll have this sorted out for you. is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing Virgin Media customers. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. 4. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos. Choose the sixth option from the list of common tech issues: Rescheduling an appointment. in Utica. Phoning is useless these days. Report and replace it. [Deleted User] Posts: 2,879. over the phone or via a written letter. 📩 We can then return to this. We would like to show you a description here but the site won’t allow us. I keep being told to go through my virgin app but then I do and click “manage appointments” it just takes me to instructions on orders etc? I just want to cancel this weeks appointment… anyone know how I can. Please click on he purple envelope to accept the chat. So I went back onto the app and there is still is no mention of an appt. For Supplemental Security Income, you can use our online tool to get started. Manage order or appointment. 1 based on 7128 reviews. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . on 11-05-2023 09:48. Then retried SMS. Now as I said, only if you have to be there, so VM’s contractors digging up the road, unless you are needed to help with a kango hammer, won’t count. on 12-08-2022 09:27. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsI called Virgin customer services on 14/02 to explain the cable to the house (which was buried less than 1 inch down) has been cut. Última actualización: October 20, 2023 Autor: Roams UK 111 personas han leído este post en los últimos 12 meses To cancel Virgin Media services (broadband, Tv, phone, or. Confirm Change appointment Your appointment’s booked! Done Manage appointment Looks like you've already booked a technician Our technicians are fully trained to fix all. Online Appointment Scheduler. Virgin not honouring cancellation, and sending unrequested new contracts in Managing Your Account - Cable 2 weeks ago; Virgin refuse to cancel account - keep ignoring requests, demanding money! in Managing Your Account - Cable 3 weeks ago; Cancellation Request for Virgin Media Services in Managing Your Account - Cable 24. We're sorry to hear you were having an issue with trying to cancel your engineer's appointment. EN. See our privacy policy for additional information at. I was hoping one of you would be able to cancel it for me as your - 5296084. Delayed repair following loss of service. Be aware of VM's final billing procedures though because VM charges you on the normal billing cycle right up until the day of disconnection. Access your bills, diagnose faults and manage your package. In all unbelie. I have googled how to cancel an appointment and everything says to log into the app and can. Manage your fault appointment Virgin Media. Reserve time for hands-on help. on 01-11-2022 16:23. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all queries relating to leaving Virgin Media. Switched. Your account. Entertain me; Broadband Deals. Stay safe online. If you would like speak to a member of our customer care team, dial 1908. Furthermore, when booking an appointment, customers are usually forewarned. Virgin Media reserves the right to pass on any costs it incurs if a customer misses an agreed. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Re: Cancelling engineer appointment. Solved: I am trying to cancel an engineer call-out appointment as I now see there is a TV issue in my area. Since April 1st 2023 the compensation rate was increased to £9. Virgin Media help and support. gov. If writing send it by registered post. Source: Urgent Care Association, "2018 Benchmark Report. You can check appointments via your online account or here if any are needed in the future, hopefully saves any confusion 🙂. Are him looking into cancel you Virgin Media account? Use their contract cancellation guide for all queries relating to leaving Chaste Media. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. The survey should take no longer than 5 minutes to complete. Ok if you have a landline, but it really should not be that hard to cancel an appointment. Please enter as much information as possible. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Went to the My Virgin Media website, logged in (after having to reset my password) , it shows my appointment but won't let me reschedule the appointment asking me to use the App instead. Tuning in. Products include solders and. We've moved your thread but please in future do create your own 🙂. Can anybody help I have had 5 install appointments cancelled since January last cancellation for 29th of March Moved to the 5th of May I have had numerous discussions and Chat with Customer relations all promising resolution and help including calls back that never materialise. Broadband.